We Knew Our Customers Valued Us. But Even We Didn’t Expect This.

When you work closely with customers every day, you can feel that you’re getting it right. But seeing it written down in black and white is something else entirely.

Our latest customer survey returned an overall performance score of 8.8 out of 10 – compared to 6.8 for competitors – and a Net Promoter Score (NPS) of +92.

For context, NPS measures how likely customers are to recommend a business to others, based on a simple 0–10 scoring system – with scores above +50 considered excellent and anything above +70 regarded as world-class.

+92 isn’t just strong. It’s exceptional.

For us, these numbers represent something simple but powerful: trust. Trust that vehicles will perform. Trust that issues will be handled. Trust that when pressures rise, we won’t step back.

As Neil Jeremiah, our Managing Director, says: “We’ve always believed that service is our growth strategy. Seeing that belief validated so clearly by our customers is incredibly rewarding. These results reflect the commitment of our people and the strength of the relationships we’ve built

An NPS of +92 places Endurance among the very strongest performers across industries. But more importantly, it tells us that the approach we’ve taken – focusing on accountability, flexibility and long-term partnership – is working.

This was the first time we formally measured our Net Promoter Score. It won’t be the last. Listening is how we improve and how we continue raising the bar.

A sincere thank you to every customer who took the time to share their feedback.

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