Privacy Policy

Our contact details
Name: Endurance Vehicle Solutions Limited
Address: Unit 6, Newhouse Farm Industrial Estate, Chepstow, NP16 6UP
Phone Number: 01291 440750
E-mail: admin@endurancevs.com

Scope of this notice
This is our general privacy notice that applies across the whole of our business. This notice is dated
1st July 2022.

The type of personal information we collect
We collect, use, and share information, including personal information, in connection with providing
our services and running our business.
What is personal information?

Personal information is information that relates to you or allows us to identify you. This includes
obvious things like your name, address and telephone number but can also include less obvious
things like analysis of your use of our websites
Our responsibility to you

We are responsible for ensuring that we comply with relevant data protection laws when processing
your personal information.

How we get the personal information and why we have it
We only collect personal information about you in connection with providing our services and
running our business. We will hold personal information about you if:

  • you use our services
  • you contact our office
  • you visit our offices or our websites
  • you represent of one of our customers or potential customers
  • you represent of one of our suppliers or potential suppliers
  • you represent a regulator, certification body or government body which has dealings with us
    Policy Version 1.2 August 2023 Person Responsible: A.O
  • you are a friend, colleague, legal personal representative, partner or relative of an Endurance
    employee (or former employee) who is a member of an employee benefit scheme
    We do not sell your information nor make it generally available to others. But we do share your
    information in the following circumstances:
  • we may need to provide your personal information to external companies in order to obtain
    specific services from them. Examples of this would be lawyers, credit reference agencies, and
    insurance companies. Where we provide your personal information to these companies, they will be
    responsible for complying with data protection laws in respect of their use of your personal
    information
  • we use also the services of various external companies to help us run our business efficiently,
    particularly in relation to our IT systems. Some of these services (such as email hosting and data
    backups) involve the service provider holding and using your personal information. These service
    providers are required to keep your personal information safe and secure, and are not permitted to
    use it for their own purposes.
  • we share our employee data with payroll and benefit providers
  • if we sell our business, then your information will be transferred to the new owner to enable the
    continuation of the business
  • we share your personal information with other third parties where we are required to do so to
    comply with legal or regulatory requirements

    Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for
    processing this information are:
    (a) Your consent. You are able to remove your consent at any time. You can do this by contacting:
    admin@endurancevs.com
    (b) We have a contractual obligation.
    (c) We have a legal obligation.
    (d) We have a vital interest.
    (e) We have a legitimate interest.

    How we store your personal information
    Your information is securely stored, and we only keep information for periods based on the
    requirements of relevant data protection laws and the purpose for which the information is
    collected and used, taking into account legal and regulatory requirements to retain the information
    for a minimum period, limitation periods for taking legal action, good practice and our business
    purposes.

    Your data protection rights
    Under data protection law, you have rights including:
    Your right of access – You have the right to ask us for copies of your personal information.
    Your right to rectification – You have the right to ask us to rectify personal information you think is
    inaccurate. You also have the right to ask us to complete information you think is incomplete.
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    Your right to erasure – You have the right to ask us to erase your personal information in certain
    circumstances.

    Your right to restriction of processing – You have the right to ask us to restrict the processing of your
    personal information in certain circumstances.
    Your right to object to processing – You have the the right to object to the processing of your
    personal information in certain circumstances.
    Your right to data portability – You have the right to ask that we transfer the personal information
    you gave us to another organisation, or to you, in certain circumstances.
    You are not required to pay any charge for exercising your rights. If you make a request, we have
    one month to respond to you.

    Please contact us at admin@endurancevs.com if you wish to make a request.

    How to complain
    If you have any concerns about our use of your personal information, you can make a complaint to
    us at admin@endurancevs.com

    You can also complain to the ICO if you are unhappy with how we have used your data.

    The ICO’s address:
    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF
    Helpline number: 0303 123 1113
    ICO website: https://www.ico.org.uk